FAQS

My Order & My Account

 

How do I track my order or check its status?

Click here to track your package. Remember to keep your order number and email ID ready!

 

How can I make changes to my order?

Please login to your account here to access your orders. If you do not have an account yet, please sign up here using the email ID and phone number you had provided while placing your order, following which you can access your order history.

 

When will my order reach me?

Generally your order will reach you within 7-12 working days of the order confirmation date but order deliveries will be delayed due to some special situation. The time may vary depending on the shipping address, holidays, and bandhs, lockdown rules of state. Keep a close eye on your order here.

 

How secure are online payments on this website?

All communication through the website are secure and encrypted. We use well-established online payment gateways such as Razorpay and PayTM which operate within industry and banking standards, making any transaction through our website extremely safe.

 

Shipping & Delivery

 

How do I track my order or check its status?

Click here to track your package. Remember to keep your order number and email ID ready!

 

Return, Exchange and Refund

 

How can I exchange my product?

 

The exchange period is valid for 15 days after product delivery. Click here to exchange or read the full policy.

 

How can I return my product?

The return period is valid for 15 days after product delivery. Click here to return or read the full policy.

 

When will I receive my refund if I have returned my product?

Your refund process will be initiated as soon as we receive the product. Due to bank policies, the refund may take up to 4-7 business days to reflect in your account.